2/4  Digital Public Spaces (DPS) - Visitor survey 2022

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With which DPS are you answering this questionnaire?
Espace Public Numérique Mobile (EPNM)
EPN de l'ARC
EPN-Bravvo
EPN de la Bibliothèque des Riches Claires
EPN de la Bibliothèque de Laeken
Wijkpartenariaat - De Schakel
EPN1030
EPN de la Biblio XL
Atelier du Web - EPN de la commune de St Gilles
Open Atelier 110 - Moreau
Open Atelier 110 - Jardinier
EPN Scheut
Study Kids Support Asbl (SKS)
Koekeltech - EPN de Koekelberg
EPN Ganshoren
Centre Culturel d'Evere L'Entrela
EPN Uccle
Espace Public Numérique de FQS
Wolu Cyber Cité - Cyber de Wolubilis
EPN Sapiens
EPN Goujons
EPN de la Bibliothèque francophone de Jette
1. What types of device do you have?
I do not have any devices 
I have a computer 
I have a tablet 
I have a smartphone 
2. Do you have an Internet connection at home (Wi-Fi or 4G)?
2 answers max
Yes, I have my own 4G and Wifi connection
No, I don't have a 4G and wifi connection
Yes, I have my own 4G connection
Yes, I have my own WiFi connection
No, I use someone else’s 4G connection
No, I use someone else’s WiFi connection
3. Had you already heard about a DPS before going for the first time?
Yes, I knew that Digital Public Spaces existed and what they offered
Yes, I had a vague idea that this kind of place existed
No, I did not know that this kind of place existed
4. How did you hear about this DPS?
Maximum 2 responses
Flyer
Poster
Social networks (Facebook, Twitter, Instagram, etc.) 
Friend or family member 
Municipality 
Association, community centre, etc. 
CPAS/OCMW, Actiris, Mission Locale 
Other
5. What did you need when you came to this DPS?
Maximum 2 responses
I needed access to a computer with an Internet connection
I needed access to the Internet only
I needed access to a computer only
I needed assistance in how to use a computer or the Internet
I needed to print documents
I need to be trained
Other, please specify :
5b. I needed access to a computer, the Internet or a printer:
For school/training: attending classes or online training, writing documents, etc. 
To look for a job or use digital public services (or to find and fill in administrative forms online, pay invoices, etc.)
To train myself to use office software (Word, PowerPoint, etc.), design software, etc. 
To play online games, browse social media, etc. 
For strictly private use (writing emails, texts, printing photos, etc.)
For something else, please specify:
6. Why did you come to this DPS specifically?
Maximum 2 responses
Because it is near my home 
Because it is near my place of work 
Because it was recommended to me 
Because I usually go here 
Because the opening hours suit me
Because it's the only DPS I know
Because it fits my needs
Other
7. On a scale of 1 to 5, how satisfied are you with the services offered by the DPS?
1
 2
 3
 4
 5
8. On a scale of 1 to 5, how satisfied are you…
  1 2 3 4 5
With how long you are given to use the computers at the DPS
1 2 3 4 5
With how long you are given to use the computers at the DPS
With the opening hours of the DPS
1 2 3 4 5
With the opening hours of the DPS
With the guidance/assistance you receive from the DPS staff
1 2 3 4 5
With the guidance/assistance you receive from the DPS staff
>With the access to tools such as the DPS printer
1 2 3 4 5
>With the access to tools such as the DPS printer
9. Would you say you have these difficulties/disabilities...?
I am a person who has health problems that prevent me from walking, moving easily (I have a motor disability)
I can't see well, I'm blind (I have a visual impairment)
I can't hear well, I'm deaf (I have a hearing disability)
I am a person who has health problems that are not visible (autism, mental health, mental psychic)
I have another disability
No, I have no difficulties/disabilities
10.  On a scale of 1 to 5 (1 = I can't read in FR/NL and 5 = I read very well in FR/NL), how much do you rate your reading level?
1
 2
 3
 4
 5
11. Have you ever participated in training within an DPS?
No, I have never participated in DPS training.
Yes, computer discovery training
Yes, training on how to use my smartphone
Yes, training on how to use my tablet
Yes, training on word processing, using tables, creating a presentation (Word, Excel, Powerpoint and their equivalents).
Yes, job search training (search, writing a CV, cover letter, etc.)
Yes, advanced training in photo editing, graphic design or videography.
Other training:
12. Have you already participated in this survey in 2021?
Yes
 No
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3/4   Questions Profils

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13. I am
Female 
Male
Other gender
14. Age?
The value must be between 12 and 95
15. What is your postcode?
The value must be between 1000 and 9999
16. I can fluently speak
maximum 3 responses
Dutch (Flemish)
French
German
English
Arabic
Spanish
Italian
Portuguese
Turkish
Other language(s) (European)
Other language(s) (African)
Other language(s) (Asian or outside Europe or Africa)
None
17. What is your family situation?
Alone without children/ Young adult living with parents/shared accommodation
Alone with at least one child (under 18 years old)
Alone with children only + 18 years old
As a couple without children
In a couple with at least one child (under 18 years old)
As a couple with children only + 18 years old
18. Do you have someone in your family/at home who can help you with computers (how to use, knowledge about them, etc.)?
Yes
 No
19. You are...
A student
A homemaker
A worker or employee 
A civil servant 
Self-employed
Retired 
jobseeker 
Other
20. What is your highest level of qualification?
Lower secondary
Upper secondary
Bachelor’s degree/undergraduate (3 years) 
Continuing education 
Master’s degree/postgraduate (5 years) 
PhD 
Vocational training 
No qualifications 

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As part of its missions, Sonecom is required to use personal data in order to be able to contact the target audiences and ensure the representativeness of the sample questioned. These data are not used for other purposes or passed on to third parties.

The data collected is only kept for the duration of the mission in order to ensure that it runs smoothly.

The data transmitted to the sponsors are anonymous and the personal data are processed statistically.



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